The Texting Platform Built for Multi-Clinic Care.
Answer every new lead in seconds - automatically.
Voxie connects to GHL so new Optimize U leads get a text from their own clinic's number within 30 seconds, then follow a proven nurture cadence until they book.
Training Starts Here
Everything your clinic team needs to run Voxie, on demand. Start with the platform overview, then dig into the messaging strategies and feature walkthroughs below.
Core Voxie features at a glance
Quick Blast for 1-to-Many Campaigns
Quick blast messages and marketing campaigns deliver timely, targeted communications that drive engagement and action in bulk.
Message Hub for 1-to-1 texting
Message Hub streamlines texting inbox management by providing a centralized, highly visible platform to efficiently track, organize, and respond to customer conversations.
Templates (Snippets)
Snippets are message templates that enable you to quickly craft impactful texting messages that save time and ensure consistency.
Messaging Strategies
New leads from GHL (contact-us form and Contact Created workflows) flow into Voxie automatically and receive their first text from the clinic's own phone number within 30 seconds. Leads route to the correct clinic, and the full SMS thread — outbound texts and patient replies — appears back in the GHL contact's conversation view.
New Lead Engagement
Cadence starts in real time, from the clinic's own number.
Refill Request
A patient texts REFILL and the request routes straight to your refill text line with the details your team needs.
Two-Way Visibility
Every outbound text and patient reply syncs back into the GHL contact record, so nothing lives in a silo.
Six touches over 12 days
One compliance confirmation plus five nurture touches, all sent from your clinic's own number. The cadence stops automatically as soon as the lead replies or books.
- Day 0
Terms & Welcome
Compliance confirmation, HELP/STOP, terms link
- Day 0
Welcome / What to Expect
First text within 30 seconds of the lead landing
- Day 1
How It Works
Lab draw → results review → personalized plan
- Day 3
Why Optimize U
Social proof and reassurance
- Day 7
New Patient Offer
Lab panel + consultation promotion
- Day 12
Last Touch
Final re-engagement, then the cadence ends
Days 0 – 12, word for word
No personalization — sent once on opt-in.
Fills from first_name, group name, booking_link
Fills from first_name, booking_link
Fills from first_name, booking_link
Fills from first_name, group name, booking_link
Fills from first_name, booking_link
Refill Requests
Patients text REFILL to your clinic number. The keyword is not case-sensitive.
- 1
Voxie catches the keyword
An automation fires the moment REFILL arrives on your clinic's number. The keyword is not case-sensitive, and patients can be told to text it at any time.
- 2
The request forwards to your refill line
Your staff receive the patient's name, phone number, and the message they sent — no need to log into Voxie to action it.
- 3
Your team handles it as they do today
The refill line is a separate number from Voxie, so refills stay in your existing workflow.
Crafting a Great Marketing Message
Crafting a great texting marketing message involves being concise, engaging, and action-oriented while providing value to your audience.
A successful message grabs attention quickly, speaks directly to the recipient, and encourages immediate action with a clear call-to-action (CTA). Personalization and timing are also key factors in creating a message that resonates and drives results.
Top Tips for Great Texting Marketing Messages
Keep It Short and Sweet
Don't make your customers dig for the offer or the core message. One to two sentences is best with plenty of spacing.
Personalize Your Message
Include the recipient's name or tailor the content to their interests or behavior.
Use a Strong CTA
Link to your book now page so the reader can immediately take action.
Create a Sense of Urgency
Encourage quick action with time-sensitive offers or limited availability.
Adhere to Safe Sending Hours
Legal safe sending hours are 8AM to 8PM but we recommend 9AM to 7PM just to be safe.
Mind Your Message Frequency
We recommend 1-4 Quick Blasts per month for the highest engagement and conversion - enough to stay top of mind without overwhelming your guests.
Good Message Example
Why it's good:
- Personalized with [First Name].
- Highlights the value proposition (getting answers and a plan).
- Creates a sense of timing with a specific day and time.
- Includes a clear call-to-action with a booking link.
Ineffective Message Example
Why it's bad:
- Generic and lacks personalization.
- No clear value for the patient.
- Too vague ("come back" with no specifics).
- Misses an opportunity for a direct link or clear action.
Mobile App for iOS & Android
Stay connected with your customers anywhere. Send messages, respond to conversations, and manage your campaigns from your phone with the Voxie mobile app.
Message Hub Chrome Extension
Start a conversation with any phone number in your browser. Send pre-built snippets to customers, reply to incoming messages, and more to streamline conversations.
Read our help center article →Contact and Support
We're here to help!
For any technical issues or support inquiries, please reach out to our support team at support@voxie.com. We're excited to partner with you.
When logged into the Voxie platform, click the question mark icon in the lower-right corner to start a live chat with our support team for the fastest assistance.
